FREQUENTLY ASKED QUESTIONS

Have a question before booking? Please check below if your question has been answered:

What is included in your cleaning?

We usually do the following in a standard cleaning:

• Dust and wipe all surfaces

• Vacuum and mop floors

• Clean tables and chairs

• Clean mirrors and fixtures

• Clean doors and cabinet surfaces

• Light Baseboard Dusting

• Clean the sinks

• Clean exterior of microwave and appliances

• Clean outside of fridge and oven

• Clean toilets

• Clean countertops

• Clean tubs and showers

What cleaning services do you provide?

We offer a variety of cleaning services, including but not limited to:

• Residential Cleaning: Routine cleaning, deep cleaning, moving cleaning, etc.

• Commercial Cleaning: Routine and deep cleaning for offices, retail stores, restaurants, etc.

• Specialty Cleaning: Carpet cleaning, window cleaning, floor waxing and polishing, etc.

How often will cleaning services be arranged?

We can provide cleaning services at different frequencies according to your needs, including:

• Weekly cleaning

• Biweekly cleaning

• Monthly cleaning

• One-time cleaning

How do I book a cleaning service?

You can book our cleaning services in the following ways:

• Online booking: Visit our website and fill in the booking form.

• Phone booking: Call our customer service hotline to make a booking.

• Email booking: Send an email to our customer service email address.

How far in advance do I need to book a cleaning service?

To ensure we can accommodate your needs, we recommend booking at least one day in advance. However, if you have an urgent need, please feel free to contact us and we will do our best to arrange it.

Can I change or cancel my reservation?

Yes, you can change or cancel your appointment free of charge up to 24 hours before the service. If canceled within 24 hours, partial fees may apply.

How much does a cleaning service cost?

Our cleaning service costs vary depending on the type of service, size of the property, frequency of cleaning, etc. You can contact us for a detailed quote.

Are there any hidden fees?

No. The price we quote is all-inclusive and all costs will be clearly listed in the contract.

Do I need to be home during the cleaning process?

No. You can choose to be home to oversee the cleaning process or not. We will contact you when the cleaning is complete.